• In- House program evaluation and recommendations and a plan to improve performance
  • Interim management during periods of transition and to oversee change
  • Evaluations of outsourced programs
  • Evaluate the performance of outsource vendors
  • Identify program weak points and recommend cost-effective improvements
  • Assist in developing RFP to identify the right outsourcing provider
  • Re-establishing In-house Programs
  • Identify key criteria for successful in-house program
  • Assist in identifying and hiring the right staff
  • Provide on-going management support during program implementation
  • Customer satisfaction evaluation and improvement
  • Design and conduct evaluation survey of existing program
  • Determine strengths and weaknesses and targets for improvement
  • Provide on-going support to monitor progress
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